Shipping/Terms
General Shipping
Six Arrows ships within the United States only.
Orders are processed within 1–5 business days unless otherwise stated. Custom-built items such as enclosures or rack systems may require extended processing times, which will be communicated to the customer.
Shipping rates are calculated at checkout unless otherwise specified.
Customers are responsible for ensuring that all shipping information is accurate at the time of purchase. Six Arrows is not responsible for orders shipped to incorrect addresses provided by the customer.
Live Animal Shipping (FedEx Hub Only)
All live animals are shipped via FedEx Priority Overnight and must be held for pickup at a FedEx Ship Center (hub location).
Home delivery is not offered for live animals.
Customers are responsible for selecting a valid FedEx hub location at checkout and must pick up their animal promptly upon arrival.
Live Animal Shipping Schedule
Live animals ship Monday through Wednesday only.
This ensures animals are not delayed in transit over weekends.
Orders placed later in the week will ship the following week, weather permitting.
Weather Policy
The safety of our animals is our top priority.
Six Arrows will only ship live animals when weather conditions are safe along the entire shipping route.
We reserve the right to delay shipment if temperatures are deemed unsafe.
Packaging Standards
All live animals are packed in insulated shipping boxes with appropriate materials, including heat or cold packs when necessary, to ensure safe transit.
Delays & Carrier Issues
Six Arrows is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances once the package has been handed over to the carrier.
🐍 Live Arrival Guarantee (LAG)
Six Arrows guarantees that all live animals will arrive alive and in good condition when the following conditions are met:
1. The shipment is sent to a FedEx hub for pickup
2. The animal is picked up promptly upon arrival
3. The customer notifies Six Arrows within one (1) hour of pickup if there is an issue
4. Clear photo or video evidence is provided
LAG Void Conditions
The Live Arrival Guarantee is void if:
-The animal is not picked up promptly from the FedEx hub
-Incorrect shipping information is provided
-The shipment is delayed due to carrier issues beyond our control
-The customer requests shipment during unsafe weather conditions
-The customer fails to provide proper documentation within the required timeframe
Resolution
If all LAG conditions are met, Six Arrows will work with the customer to determine an appropriate resolution, which may include:
-Replacement (when available)
-Store credit
-Partial refund
Refunds are issued at the sole discretion of Six Arrows.
🌿 Plant & Live Goods Shipping Policy
Live plants, isopods, and springtails are shipped with care but are not covered under a Live Arrival Guarantee due to the variability in shipping conditions and handling.
Minor cosmetic damage during transit may occur and does not qualify for refund or replacement.
📦 Returns & Refunds Policy
Due to the nature of our products, Six Arrows does not accept returns on:
-Live animals
-Live plants
-Isopods or springtails
-Bioactive substrates or perishable goods
Eligible Returns
Unused, unopened dry goods may be returned within 14 days of delivery.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Incorrect Orders
Customers must report damaged or incorrect items within 24 hours of delivery and provide photo documentation.
Approved refunds will be issued to the original payment method.
💳 Payment & Payment Plan Terms
Full payment is required at checkout unless a payment plan has been approved.
Payment Plans
Payment plans are available on select items.
Terms include:
-A non-refundable deposit (25–30%) is required
-Remaining balance must be paid within 30–60 days
-Items are not shipped until paid in full
Failure to complete payments may result in cancellation. All payments made are non-refundable.
At the discretion of Six Arrows, funds may be converted to store credit.
⚖️ Terms of Service
By purchasing from Six Arrows, the customer agrees to the following:
Animal Responsibility
All animals are sold in good health.
Once an animal is in the customer’s possession, Six Arrows is not responsible for:
-improper husbandry
-environmental conditions
-feeding issues
-long-term health outcomes
Natural Variations
Live animals and plants may vary in:
-color
-pattern
-size
-temperament
Photos are representative but may not reflect exact appearance due to lighting and screen differences.
Sex & Genetics Disclaimer
Sex of animals is determined to the best of our ability but is not guaranteed for younger animals.
Six Arrows does not guarantee future breeding results, genetic outcomes, or color development.
Limitation of Liability
Six Arrows shall not be held liable for any indirect, incidental, or consequential damages arising from the use or ownership of any product or animal purchased.
Compliance with Laws
Customers are responsible for knowing and complying with all local, state, and federal laws regarding reptile ownership.
Six Arrows reserves the right to refuse sale or shipment where prohibited.